Kitchen Evolve FAQ's
Q: Where are you located?
A: Our corporate office is registered and located in Sheridan, Wyoming. However, this is NOT a showroom or warehouse location. Please refer to our website for what's in stock, as it is our best showroom for our products. Kitchen Evolve ships inventory directly to our customers from our manufacturers' warehouses located throughout the USA. With this direct-to-consumer business model, we save on warehousing and stocking overhead expenses, which places us in a unique position to pass along those savings and incentives directly to our customers. Examples of these incentives include, but are not limited to, the lowest prices in the market, FREE Manufacturer's and extended warranties, FREE + FAST Shipping On All Orders in the lower 48 USA States (freight w/liftgate service included), No Sales Tax (except Wyoming), and FREE Gifts, accessories, and additional savings with select products and many many more!
Sheridan, WY 82801
Q: What are your Hours Of Operation?
A: Our customer satisfaction team members are available via phone and chat Monday - Saturday, 9am - 8pm CST to assist customers with any and all order requests, inquiries, or questions. Kitchen Evolve is closed on Sundays and all major holidays. However, we have team members on standby 24/7 outside of standard business hours to respond via email as a measure to provide excellent customer service at all times. Any email/chat inquiries received outside of normal business hours will be responded to within 24 hours. If an inquiry is received during a major holiday (Thanksgiving, Christmas, etc), they will be responded to on the next business day.
Kitchen Evolve Hours of Operation:
- Phone Support: 1-888-320-4077
- SMS Text: 1-888-320-4077
- Email: firstname.lastname@example.org
- Click Here to submit a question via "contact us" form.
Q: Do you offer installation services?
A: We look for every opportunity to meet our needs of our highly diversified customer and partner network. However, due to serving customers all over the country, shipping from different parts of the country, and the many brands and types of products we have, we are not in position to offer a centralized installation services. In addition, we do not endorse, nor have partnerships with any installation companies as well. However, please reach out to us, and we can assist you in any way that we can in aiding your search! We're always here to help!
Q: Are you legally authorized to sell the items on your site?
A: Great question! The simple answer is.....absolutely! Kitchen Evolve is an authorized dealer for all brands represented on our website. We have authorized reseller contracts in place with each brand, which allows us to ship directly from the brands' warehouse locations, gives us access to all of their products (even those not listed on the website). Because of our exclusive authorized contract agreements, all products come with the manufacturer's warranty of at least 1 year FREE OF CHARGE to our customers, free shipping on all orders, and exclusive savings and bundles packages only available exclusively to our customers! So you can sit back and enjoy the savings, warranties, free shipping, 1st time and repeat buyers offers and discounts, seasonal sales, free gifts with most orders, and additional value we'll pass directly to you as a result of our authorized dealer status.
Q: How do I place an order?
A: For your convenience and comfort level, we've provided several ways to place an order with Kitchen Evolve. You can place an order directly from our website via the product page. Which provides the options for the product such as the size, color, shape, accessories, free gift option (when applicable) etc. From there, you would place your item in the cart, enter your shipping and billing details, and complete your order. Simple and smooth process! If you need more guidance, need customized features not listed on the website, working on a commercial project, or just need that personal one-on-one communication, feel free to give us a call toll free at 1-888-320-4077. Our highly knowledgeable Customer Satisfaction Team will be more than glad to take your order over the phone. At that time, you'll be emailed your customized purchase order, in which the instructions will guide you to complete your order. You may also utilize our website's "contact us" page for order inquiries and quotes. Provide all the details of your order including the size, color, brand, etc, and we will reach out to you with an exact quote, and walk you through the remainder of the order process.
Q: How will I know my order has been processed?
A: Once your order is placed with us you will receive a notification and confirmation email with all your order details and order #. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your payment. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. At that time, you will be provided a tracking# and can utilize our "track your order" tool for a live view of your order's shipping status.
Q: What if my item is out of stock or on backorder?
A: If an item is on backorder or unavailable, Kitchen Evolve will contact the customer by phone or email provided in order and discuss the options.These can include keeping the order and waiting for the item to come back in stock, cancelling the order and/or exchanging the item(s) for different item(s). If an order is cancelled, Kitchen Evolve will void the payment and the pre-authorization on the original payment method used. If there are any further questions or concerns, we are available at our Customer Support line 888-320-4077, 9 AM-8 PM CST, Monday - Saturday. Additionally, a representative is standing by to assist you via chat or email.
Q: I need to cancel an order. What do I do?
A: Order cancellation is a quick and easy process, with just a few things to consider.. First step is to contact a Kitchen Evolve representative as soon as possible. As long as the item has not shipped out and it is not a custom built product already in production status, we can quickly and easily cancel your order and credit your card or account the full amount of your purchase minus the payment processing fees. For cancelling items that have already shipped, please reference our return policy. Please Note: Custom built orders cannot be cancelled after they have been ordered and put into production. It may take up to 24 hours to receive the tracking information once your order has shipped.
Q: How long will it take my order to ship?
A: Shipping Times vary depending on the product availability, custom built to order, shipping method (freight or parcel), warehouse location, and the delivery address. In stock, non-custom items will usually ship in 3 - 5 days. Custom Built-To-Order items will have lead times of up to 8 weeks for production, and shipping time usually of up to 6 days or less, depending on other factors. *Estimated Shipping Times are posted directly on the product page for that specific product. Please contact Kitchen Evolve via phone, chat, email, or leave a detailed message on our "contact us" page" with any questions regarding a specific product's availability and shipping estimate. For freight items, delivery will be scheduled at the time of purchase. Please see our Free Freight Shipping Policy.
Q: You offer Free Shipping. What does that include?
A: That is correct! Kitchen Evolves offers free shipping on all orders! For freight orders, the Curbside Delivery w/Liftgate Service is the free option. During this process, the delivery driver will use a hydraulic liftgate to lower the product to the ground level at the rear end of the truck. This delivery will take place curbside, in the street in front of the delivery location. At that point, the customer is responsible for transport of the item to the desired location, as well as setup and debris removal. Please note: The delivery service will call in advance to schedule the Curbside Delivery service date and time at the phone# you provided when placing your order. Please ensure this information is correct when placing your order.
Q:What if my order arrives damaged?
A: If there is a manufacturer’s defect, a missing part, or damage in transit, after Kitchen Evolve has been timely notified (according to the Shipping Policy), we will work with you, our customer, and our supplier to repair or exchange the product. We do require photos of the item in addition to notations on the Bill of Lading.
If the return request is due to a shipping error please contact us immediately at 888-320-4077.
When returning an item, please first contact Kitchen Evolve at email@example.com. After contacting, you will receive a Return Materials Authorization number (RMA#) to be listed on the outside of your package. In addition, be sure the packaging is sufficient to prevent damage and the product is clean.
- If a return is shipped via freight, we require a photo of the item on its pallet (proper packaging)
- This also protects you, the customer, in the event of damage caused during return shipping.
- Please note there are only certain instances where a return will be free for the customer.
- If there is a manufacturer's defect in the item received or a shipping defect.
- If you receive a product that is completely different from what was ordered.
- If there is slight damage to a product ordered or if there is a missing part, Kitchen Evolve will work with you, our customer, and our supplier to repair or exchange the product under the warranty.
For Freight Orders
The item(s) needs to be inspected, at the time of delivery before signing the Bill Of Lading given to the customer by the driver. The driver cannot leave the site until the item(s) have been signed for on the Bill Of Lading. DO NOT SIGN THE BILL OF LADING UNTIL YOU COMPLETE THE STEPS BELOW.
- Ensure every piece noted in the packaging slip has been received.
- If a piece is not included,
- Make a note on the Bill Of Lading
- Contact Kitchen Evolve
- Inspect the products for any exterior damage,ensure it opens properly, and that the interior is intact.
- In the rare occurrence there are damages,
- If there are minor damages,
- Make very specific notes on form/slip (next to your name or in any legible area) & sign the Bill Of Lading
- Refuse Delivery & be subject to restocking fee
After choosing an option, Contact Kitchen Evolve within 24 hours of Bill Of Lading signed date.
- If there are major/significant damages,
- Make very specific notes on the Bill Of Lading (next to your name or in any legible area)
- Refuse Delivery
- Contact Kitchen Evolve immediately via phone and speak with an Customer Care Associate so that we can assist with your claim.
Please note, any notes concerning damage must be added to the delivery form/slip you sign for any refund or return possibility concerning damages. If no notes are added, the Bill of Lading makes the consignee responsible for all freight shortages and/or damages. PLEASE DO NOT SIGN THE FORM/SLIP UNTIL YOU HAVE INSPECTED THE PRODUCT(S) AND ADDED THE VERY SPECIFIC NOTES. Kitchen Evolve is not liable for any damages not noted on the Bill of Lading.
Q: What is your Return & Refund Policy?
A: In order to be eligible for a refund, the item(s) must be eligible for return by being within 30 days of delivery in its new, unassembled, unused and resalable condition in the original packaging.
When the refund is processed, the cost of the original outbound shipping is deducted from the refund total.
- A Return Shipping Label can be available upon request
- The customer is responsible for all costs associated with a label.
- With Returns that require freight, Kitchen Evolve can schedule the pickup; however, the customer is responsible for all costs associated with freight costs.
A refund will be applied to the original form of payment used to purchase the ordered item(s).
Within 5-7 days of receiving the returned item(s), the manufacturer will make the decision to approve the return and then the refund will be processed back to the original form of payment. Please keep in mind, processing times vary based on banks as they can and do have additional processing times before issuing a credit..
* Custom and built-to-order items are not eligible for refund/return after production has began.
Kitchen Evolve maintains and reserves the right to refuse a refund or apply a 38% restocking fee if:
- The item returned does not match the original item shipped.
- The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.
- Buyer’s Remorse.
- The item was damaged during return shipment due to improper or insufficient packaging.
- The Item is custom and/or built-to-order.
- The item being returned has been used or is no longer in new and resalable condition.
- The item is being returned after the 30-day return window
Q: How do I track my order?
A: Once your order is process and scheduled to ship, you will be provided a tracking# via email from the carrier handling your delivery. Utilize our "order status" page for live status of your delivery.
Tracking Freight Orders - For freight items (over 150lbs), the delivery date on the carrier website is the date in which the item will arrive at your local terminal. At that point, one of our nationwide freight carriers will call you at the phone# provided to schedule your delivery date. This ensures that a customer is there to receive the order, inspect for damages and order accuracy, and to sign for the order. These deliveries are typically scheduled Monday - Friday, 8am - 5pm (local time). Please be sure to schedule the delivery at a reliable time for you to receive the order, as additional fees will be applied by the delivery carrier for missed scheduled deliveries and rescheduled deliveries. If your location does not allow for this service as an option due to inaccessibility (islands, narrow streets, etc), Kitchen Evolve will work with you for alternate shipping options to fit your needs. Alternate shipping options will require an additional cost and is not covered under our free freight shipping offer.
Q: Do you ship outside of the USA?
A: International orders are subject to management approval, are not eligible for free standard shipping. They are handled on a case by case basis if the opportunity is available. If approved, the customer will be responsible for all shipping costs associated with international shipping. For further information concerning an international order, please contact our Customer Service at 888-320-4077, 9 AM-8 PM CST, Monday - Friday.
Q: Can I arrange my own shipping?
A: In most cases, yes. Please contact our customer satisfaction team and we will assist you in arranging your own shipping.
Q: Is my personal data and payment information protected on your site?
A: Absolutely! Information security has been a huge area of concentration we've taken to ensure the trust between ourselves, our corporate partners, and our customer is solidified in every facet of our business.
128 Bit Encryption SSL Certificate (PCI Compliant)
SSL Certificate provides your website with a Trust indicator known as “Padlock”. This padlock indicates that the website is secure because of SSL encryption. SSL encryption acts as a visual indicator for the consumers to believe in the authenticity/security of the website and share their information on it. This result in increased customer trust.
To comply with the Payments Card Industry (PCI) compliance norms, an online business must have at least a 128-bit SSL certificate with proper encryption. The PCI standards also make it mandatory to acquire the SSL certificate from a trusted source. As per their guidelines, a website must use the right strength of encryption for it to be able to take card payments. These guidelines also make it compulsory for the website to provide a private connection on any page that requires customers to enter personal information.
And with this PCI compliant 128-Bit SSL Security technology, Kitchen Evolve is able to partner with all major Credit Card vendors including Visa, Mastercard, JCB, American Express, Dinner Club, etc. Other options includes Paypal.
Trusted Site Certification
Kitchen Evolve has further invested in the safety, trust, and security of our business and partners alike by being a TrustedSite Certified Online Business. This certification displays at the bottom right corner of our site, in which you can view our certified business information, data protection, malware protection, Certified SSL compliance, business information, etc.
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, Mastercard, Discover, JCB, Dinner Club etc. We also take alternative payments such as PayPal, Apple Pay, and Google Pay. All payments options are available at the checkout section of the order. At this time, money orders, live checks, and cashier's checks are NOT accepted at this time, but can be reviewed on a case by case basis. Please give us a call directly if you need to pay with any of those payments methods and we can arrange the specific details of that process. If you have any questions, please give us a call or reach out via chat option for assistance.
Q: Do you offer discounts?
A: Absolutely! We look to offer a tremendous value to our customers by being the lowest priced when possible, without sacrificing the excellence in service and highest quality products in the market. We currently run an ongoing free shipping incentive on all orders (curbside freight delivery included)! No sales tax, (except in Wyoming)! Free manufacturer 1 year warranty included (coverage depends on item). Free physical gift with some orders, and ongoing seasonal weekly, and product-based sales throughout the year. *If you do not see an offer for the item you're looking to purchase, please contact us via phone or chat for our best possible price and offer!
Q: How do you guarantee you have the best prices in the market?
A: Great question! Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within 30 days of your purchase date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site. Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within 30 days of your purchase date and we will refund you the difference.
If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within 30 days from the date of your order and we will review your submission and apply a credit if necessary. For complete details, please visit our 100% Shoppers Price Match Policy.
Q: Your bio states your an online retailer, yet you have a physical address. Do you have a showroom or at this location?
A: Our business address listed is not a showroom or warehouse location. It is our central corporate location for operations and day to day management. Any returns will be sent back to the manufacturer's warehouse in which the product was originally shipped. And you will be provided an RMA# with the correct return address for any order returns or exchanges. Our website is the best Showroom reference, at it is constantly being updated with new products, current prices, and exceptional deals and discounts.
Q: My order requires installation. Do you offer installation services?
A: We look for every opportunity to meet our needs of our highly diversified customer and partner network. However, due to serving customers all over the country, shipping from different parts of the country, and the many brands and types of products we have, we are not in position to offer a centralized installation services. Nor do we endorse or have partnerships with any installation companies as well. However, due to the nature of our products, we STRONLGLY SUGGEST you find a local installer who specializes in your area of need. Please feel free to call us for any questions or guidance needed in this area.