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FREE Freight Shipping, Curbside w/Liftgate Service

FREE Freight Shipping, Curbside w/Liftgate Service 

Curbside Delivery Service w/Liftgate Service is included FREE at NO ADDITIONAL COST to our customers, and will be the primary freight shipping method when applicable. During this process, the delivery driver will use a hydraulic liftgate to lower the product to the ground level at the rear end of the truck. This delivery will take place curbside, in the street in front of the delivery location. At that point, the customer is responsible for transport of the item to the desired location, as well as setup and debris removal. 

Scheduling of Freight Delivery
For freight items (over 150lbs), the delivery date on the carrier website is the date in which the item will arrive at your local terminal. At that point, one of our nationwide freight carriers will call you at the phone# provided to schedule your delivery date. This ensures that a customer is there to receive the order, inspect for damages and order accuracy, and to sign for the order. These deliveries are typically scheduled Monday - Friday, 8am - 5pm (local time). Please be sure to schedule the delivery at a reliable time for you to receive the order, as additional fees will be applied by the delivery carrier for missed scheduled deliveries and rescheduled deliveries. If your location does not allow for this service as an option due to inaccessibility (islands, narrow streets, etc), Kitchen Evolve will work with you for alternate shipping options to fit your needs. Alternate shipping options will require an additional cost and is not covered under our free freight shipping offer. 

Shipping Process

Free Standard Shipping with Freight (over 150lbs) includes curbside delivery with liftgate. During this current time, white glove delivery options are not available.

The following outlines the procedure for receiving any Kitchen Evolve item(s) over 150lbs.

The item(s) needs to be inspected, at the time of delivery before signing the Bill Of Lading given to the customer by the driver. The driver cannot leave the site until the item(s) have been signed for on the Bill Of Lading. DO NOT SIGN THE BILL OF LADING UNTIL YOU COMPLETE THE STEPS BELOW.

  • Ensure every piece noted in the packaging slip has been received.
  • If a piece is not included,
    • Make a note on the Bill Of Lading
    • Contact Kitchen Evolve 
    • Inspect the products for any exterior damage,ensure it opens properly, and that the interior is intact.
    • In the rare occurrence there are damages,
      • If there are minor damages,
        • Make very specific notes on form/slip (next to your name or in any legible area) & sign the Bill Of Lading


  • Refuse Delivery & be subject to restocking fee

After choosing an option, Contact Kitchen Evolve within 24 hours of Bill Of Lading signed date. 

  •  If there are major/significant damages, 
    • Make very specific notes on the Bill Of Lading (next to your name or in any legible area)
    • Refuse Delivery
    • Contact Kitchen Evolve immediately via phone and speak with an Customer Care Associate so that we can assist with your claim. 

Please note, any notes concerning damage must be added to the delivery form/slip you sign for any refund or return possibility concerning damages. If no notes are added, the Bill of Lading makes the consignee responsible for all freight shortages and/or damages. PLEASE DO NOT SIGN THE FORM/SLIP UNTIL YOU HAVE INSPECTED THE PRODUCT(S) AND ADDED THE VERY SPECIFIC NOTES. Kitchen Evolve is not liable for any damages not noted on the Bill of Lading. 

International Shipping

International orders are not eligible for free standard shipping. They are handled on a case by case basis if the opportunity is available. If approved, the customer will be responsible for all shipping costs associated with international shipping. For further information concerning an international order, please contact our Customer Service at 888-320-4077, 9 AM-8 PM CST, Monday - Saturday. 



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