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Shipping Policy

Kitchen Evolve Shipping Policy

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details and order #.  If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your payment. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. 

Back Orders: 

If an item is on backorder or unavailable, Kitchen Evolve will contact the customer by phone or email provided in order and discuss the options.These can include keeping the order and waiting for the item to come back in stock, cancelling the order and/or exchanging the item(s) for different item(s). If an order is cancelled, Kitchen Evolve will void the payment and the pre-authorization on the original payment method used. If there are any further questions or concerns, we are available at our Customer Support line 866-262-4683, 9 AM-8 PM CST. Additionally, a representative is standing by to assist you via chat or email. 

Fraud Protection Analysis Procedures 

Before we contact the warehouse to confirm that the selected items(s) are in stock and available for immediate shipment, all orders are subject to fraud protection analysis. This protects both the seller (Kitchen Evolve) and the customer, to ensure that payments are not being processed fraudulently and no ID theft has occurred. Within the first 24 hours of the order placed, the customer will be contacted by a Fraud Analysis Representative at the phone number or email provided in the order. The whole process occurs within a 24 - 48 hour window for the completion of the fraud analysis. Once Fraud clearance is received, the supplier is contacted to fulfill the order. We thank you in advance for your cooperation in this process. 

Shipping Process:

 

Shipping Times

Shipping Times vary depending on the product availability, custom built to order, shipping method (freight or parcel), warehouse location, and the customer's address. In stock, non-custom items will usually ship in 3 - 5 days. Custom Built-To-Order items will have lead times of up to 8 weeks for production, and shipping time of up to 2 weeks, depending on other factors.  *Estimated Shipping Times are posted directly on the product page for that specific product. Please contact Kitchen Evolve via phone, chat, email, or leave a message on our "contact us" page with any questions regarding a specific product's availability and shipping estimate. For freight items, the delivery carrier will call and schedule the exact delivery date to the phone# you provided at the time of order. delivery will be discussed and scheduled during the purchase process. Please see our Free Freight Shipping Policy.  

Free Standard Shipping

Every product available on our site qualifies for Free Standard Shipping. Kitchen Evolve reserves the right to choose the carrier, delivery type and service level of each shipment when the Free Standard Shipping option is chosen. Standard shipping applies to the standard locations within the contiguous 48 states. We partner with multiple carriers for Standard Ground Shipping including, but not limited to, UPS, USPS, and FED-EX. This flexibility provides quicker turn around and shipping times. Standard In Stock item usually ship in 3 - 5 business days. 

Free Freight Shipping Curbside W/ Liftgate (over 150lbs)

Curbside Delivery Service w/Liftgate Service is included FREE at NO ADDITIONAL COST to our customers, and will be the primary freight shipping method when applicable. During this process, the delivery driver will use a hydraulic liftgate to lower the product to the ground level at the rear end of the truck. This delivery will take place curbside, in the street in front of the delivery location. At that point, the customer is responsible for transport of the item to the desired location, as well as setup and debris removal. 

Scheduling of Freight Delivery
For freight items (over 150lbs), the delivery date on the carrier website is the date in which the item will arrive at your local terminal. At that point, one of our nationwide freight carriers will call you at the phone# provided to schedule your delivery date. This ensures that a customer is there to receive the order, inspect for damages and order accuracy, and to sign for the order. These deliveries are typically scheduled Monday - Friday, 8am - 5pm (local time). Please be sure to schedule the delivery at a reliable time for you to receive the order, as additional fees will be applied by the delivery carrier for missed scheduled deliveries and rescheduled deliveries. If your location does not allow for this service as an option due to inaccessibility (islands, narrow streets, etc), Kitchen Evolve will work with you for alternate shipping options to fit your needs. Alternate shipping options will require an additional cost and is not covered under our free freight shipping offer. 

Free Standard Shipping with Freight (over 150lbs) includes curbside delivery with liftgate. During this current time, white glove delivery options are not available.

The following outlines the procedure for receiving any Kitchen Evolve item(s) over 150lbs.

The item(s) needs to be inspected, at the time of delivery before signing the Bill Of Lading given to the customer by the driver. The driver cannot leave the site until the item(s) have been signed for on the Bill Of Lading. DO NOT SIGN THE BILL OF LADING UNTIL YOU COMPLETE THE STEPS BELOW.

  • Ensure every piece noted in the packaging slip has been received.
  • If a piece is not included,
    • Make a note on the Bill Of Lading
    • Contact Kitchen Evolve 
    • Inspect the products for any exterior damage,ensure it opens properly, and that the interior is intact.
    • In the rare occurrence there are damages,
      • If there are minor damages,
        • Make very specific notes on form/slip (next to your name or in any legible area) & sign the Bill Of Lading

OR

  • Refuse Delivery & be subject to restocking fee

After choosing an option, Contact Kitchen Evolve within 24 hours of Bill Of Lading signed date. 

  •  If there are major/significant damages, 
    • Make very specific notes on the Bill Of Lading (next to your name or in any legible area)
    • Refuse Delivery
    • Contact Kitchen Evolve immediately via phone and speak with an Customer Care Associate so that we can assist with your claim. 

Please note, any notes concerning damage must be added to the delivery form/slip you sign for any refund or return possibility concerning damages. If no notes are added, the Bill of Lading makes the consignee responsible for all freight shortages and/or damages. PLEASE DO NOT SIGN THE FORM/SLIP UNTIL YOU HAVE INSPECTED THE PRODUCT(S) AND ADDED THE VERY SPECIFIC NOTES. Kitchen Evolve is not liable for any damages not noted on the Bill of Lading. 

International Shipping

International orders are not eligible for free standard shipping. They are handled on a case by case basis if the opportunity is available. If approved, the customer will be responsible for all shipping costs associated with international shipping. For further information concerning an international order, please contact our Customer Service at 866-262-4683, 9 AM-8 PM CST. 

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